Tea Shop (“we” and “us”) is the operator of (https://www.teashop.com.bd/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Domestic Shipping Costs
- Dhaka City Shipping Cost” 120/-
- Outside Dhaka shipping Cost: 130/-
2.1 Global Shipping Cost
Tea Shop ships to 125+ countries (almost everywhere) in the world. We offer Express (15-20 business days via DHL & FedEx) & EMS (3-5 weeks via Government post) shipping options depending on the country. [ Note: International Shipping No option Cash On Delivery ]
2.2 International Shipping Charges
Tea Shop offers free Express shipping for all orders above a certain value. We have highlighted the free shipping thresholds for a few countries below:
- USA – 75 USD
- Singapore – ~135.99 SGD
- Canada – ~100 CAD
- Australia – ~80 AUD
- South Korea – ~131413 KRW
- United Kingdom – ~89 GBP
- France – ~75 Euro
- Denmark – ~75 Euro
- Russia – ~6032 RUB
- Germany – ~ 100 Euro
For orders below the above shipping thresholds & other countries, shipping is calculated at checkout.
Order Processing & Shipping Time
Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Please note that our International delivery partner, DHL/FedEx does not deliver Tea Shop orders on Saturdays or Sundays.
Important Notice – Duties & Taxes
It has come to our notice that the Customs Department in Qatar, Italy, Spain, Costa Rica, Czech Republic, Thailand, and Germany may have begun charging an additional amount as a customs clearance fee. We at Tea Shop work with the customs clearance departments of different countries to ensure that the package reaches you as quickly as possible, but in these specific cases, the additional charge will have to be borne by the customer. Countries falling under the EU would need to pay the additional VAT as per the new regulation. For Greece as per the latest update, the Consignee needs to arrange an Import License or external broker for the delivery of the package from customs.
Please note that we do not accept cancellations once the orders have been dispatched from our fulfillment center.
For further information regarding shipping or cancellation policies, feel free to chat with us or drop an email to info@teashop.com.bd and we’ll be glad to assist you with your order.
2.2 Coupon Code
Rebnal Global Ltd. Now active Coupon
Visa Master Card Coupon Code: Visa23
Coupon expiry date: 31/05/2023 ( This coupon order is valid only for Credit/Debit Cards USD and GBP Payment. Do Not offer the other payment option.)
COUPON CODE: NAGAD12
Coupon expiry date: 11/05/2023 ( This coupon order is valid only for Nagad Payment. Do Not offer the other payment option.)
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.
This price will be the final price for shipping cost to the customer. Now Ending
Mobile Handset Campaign:
Did a mobile handset campaign for Tea Shop bd clind. Which is a Samsung Galaxy Only mobile. Tea Shop BD will end the campaign after 1000 orders are confirmed. From there a customer can get the mobile handset.
3. Returns
3.1 Return Due To Change Of Mind
Tea Shop will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email- info@rebnal.com
(Tea Shop) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Tea Shop will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Tea Shop to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
NO
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Tea Shop will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
See red write
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country
8. Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at info@rebnal.com
